Our goal is to provide you with the best shipping options and strive to provide the highest level of service. Thank you very much for choosing our products. Please read carefully the following policies regarding shipping on our website.

transportation issues

Do we offer free shipping worldwide?
Yes, we provide global free shipping for all orders, except for special circumstances and regions. Detailed regions and shipping methods are subject to the instructions on the payment page, and different shipping destinations may be different.

Where do we ship to?
We can deliver products all over the world (except for special reasons).

What kind of logistics and transportation do we send?
We work with reliable logistics partners to ensure your package arrives safely. But shipping methods may vary by region, we will choose the best shipping method based on your address.

Can we guarantee shipping time?
We aim to deliver your items as quickly as possible! However, as items may come from different places, delivery times may vary. These all depend on your local post office service, so we cannot guarantee the actual arrival time, please understand.

Is our packaging tight?
You can rest assured that due to the long shipping times, we will use appropriate and durable packaging materials to ensure that the product is not damaged during transportation and add additional protective measures when necessary.

Do I need to pay customs duties?
In some cases, VAT or other taxes may apply, such as duties or fees imposed by the destination country. When customs clearance procedures are required, it will cause delays beyond our original delivery estimate, and additional taxes or customs clearance fees will be paid by you. We have no control over these fees and cannot predict the amount. Customs taxes and fees vary from country to country and will be charged according to local customs policies. You can consult your local customs for more detailed fee information.

order problem

Can I track my order?
You can log in to our website using your account information. On the account page or order history, you can find your order and view the latest order status and logistics updates. Or in the order confirmation email, we will provide a logistics tracking number. You can use this number to directly enter the website of your local logistics service provider and enter your order number.

Can I request a refund if my order doesn't arrive on time by a specific date?
Sorry no, we are unable to refund orders that have been shipped. If you want a refund, you can apply for a return after receiving the product. We support returns and exchanges within 30 days.

Can a single order be shipped to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you wish to ship to multiple addresses, please create separate orders for each. We make every effort to ship your order with minimal excess packaging. However, in some cases, your order may arrive in multiple packages.
 
Please note that delivery commitments during peak periods may vary slightly. In addition, certain uncontrollable factors may also affect shipments, such as severe weather, natural disasters, political instability, etc. Please wait patiently and we will ship the goods to you as soon as possible.
After the package is sent, please pay attention to the logistics information and emails to ensure that the package can be delivered safely.

What should I do if my order is lost or damaged?
We sincerely apologize for any inconvenience caused by items that are late, lost, or damaged in transit.
We go to great lengths to ensure your experience in our store makes your life easier, your satisfaction is important to us. To inquire about your shipment, please contact our customer service team via email and we can work with the shipping company to conduct a thorough search of your shipment.
For missing items, your shipment may be split based on product availability and the missing items will be shipped as they become available. Your shipment confirmation will include a list of all products included in your shipment. To track your order, please use our order history.
If the item is still missing, please contact us via email to inform us of the incomplete shipment and we will check the status of your lost item and reissue it to you.

Can I receive it if my delivery address is incorrect?
Please check and confirm that your delivery address can be delivered or someone can receive it before placing an order. If the delivery fails due to your personal problems after the order arrives locally, such as incorrect delivery information or no one to accept the express delivery, a series of fees will be incurred. It will be your sole responsibility.

If you have other shipping questions or need more help, please feel free to contact us, we are committed to providing you with the best service.