We are committed to ensuring you are satisfied with your purchase. If you're not satisfied with your purchase, we offer a flexible 30-day return and exchange policy to ensure your shopping experience is enjoyable and worry-free.

1. Return Policy

You have the right to apply for a return or exchange within 30 days of purchasing the product. To ensure your return goes smoothly, please note the following:

Goods must be in an unused, unwashed, uncontaminated and undamaged condition that will not affect resale, and must be accompanied by original tags and packaging.

Please keep the shopping receipt or order confirmation as proof of return.

Some items may not be eligible for returns, such as final sale items and items on sale, please check the specific instructions on the item page.

2. Return process

If you decide to return a product, please follow these steps:

·Contact our customer service team with your reason for return and order information.

·Wait for our customer service team to return the goods according to the return requirements after passing your application.

·Send the item back with the original tags and packaging.

Once we have received and inspected the item's status, we will process your refund as quickly as possible.

3. Exchange Policy

If the item you receive has quality problems or does not match your order, we offer free exchange service. Please apply to our customer service team within 24 hours.

Once we receive and confirm the problem with the item, we will arrange to ship a new item as soon as possible.

4. Refund method

Refunds will be made to the method you originally paid. Please note that some banks or payment providers may require some processing time.

5. Return information

Email: [email protected]
Contact number: 59126473
Return address: UNIT 205, UNIT C, 2/F, KWONG ON
BANK MONGKOK BRANCH BUILDING,
728-730 NATHAN ROAD,MONG KOK,
HONG KONG

6. Contact us

If you have any questions or need assistance regarding our returns and exchanges policy, please feel free to contact our customer service team at [email protected].