Order related
How do I check the status of my order?
You can log in to your account and check the status of your order in Order History. You will also receive email notifications of order status changes.
Can I modify an order I have already placed?
Sorry, once the order is submitted, we will process it as soon as possible and cannot modify the order. Please check your order information carefully before placing your order.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of order submission. Please log in to your account and select the "Cancel Order" option in "Order History".
Payment related
What payment methods can I use?
We accept a variety of payment methods, including credit cards, debit cards, and other online payment methods. Detailed payment options will be available on the payment page.
Why was my payment declined?
Payments may be declined due to incorrect credit card information, insufficient balance, etc. Please check your payment information or try a different payment method.
Delivery related
How much does delivery cost?
We provide free global shipping for all orders, except for special circumstances and regions. Detailed regions and shipping methods are subject to the instructions on the payment page, and different shipping destinations may be different.
When will my order be shipped?
We will ship the goods within 1-3 working days after receiving the order. Once shipped, you will receive an email notification with tracking information.
Does it support international shipping?
Yes, we support international shipping. International delivery times and fees will vary based on destination.
Returns and exchanges related
How to apply for return or exchange?
Please see our Returns and Exchanges Policy and follow the instructions to contact our customer service team. They will guide you through the return or exchange process.
When will the refund arrive?
Once we receive and process the return, your refund will be processed to the original method of payment. Processing time may depend on your bank or payment provider.
How to contact customer service?
You can contact our customer service team via email: [email protected]. We will respond to your questions and concerns as quickly as possible.